Shipping FAQ
HomyCasa CUSTOMERS GET
EXCELLENT SERVICE ON EVERY ORDER
________________________________________________________________
Q1: After I place my order, how long until it arrives?
Our average ETA is currently 3-6 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
______________________________________________________________
Q2: Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
_____________________________________________________________
Q3: Tracking is not showing any movement for my order, what does this mean?
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.
_____________________________________________________________
Q4: What shipping carriers do you use?
Fedex, UPS
______________________________________________________________
Q5: Do you offer expedited shipping options?
We do not offer expedited shipping options at this time.
We have many warehouses in United States and Canada to ship your order at no extra charge.
_____________________________________________________________
Q6: Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.
______________________________________________________________
Q7: What is the warranty on my purchases?
You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
______________________________________________________________
Q8: What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
_______________________________________________________________
Q9: What if my item/ package arrives damaged?
When you receive your item, please check your item carefully.
If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at hcdops@homycasa.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
_____________________________________________________________
Q10: Will my shipment require a signature on delivery?
Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.
_______________________________________________________________
We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.