Return & Exchange

Cancellation Policy

You're in charge! Feel free to cancel your order anytime before delivery or pickup for a complete refund.

For standard shipping items:
Cancel anytime before your order leaves our warehouse. Once your package is en route, our standard return policy applies.

Return Policy

You may return eligible items within 30 days of delivery for a refund or exchange. Original proof of purchase is required. We reserve the right to approve returns of new, unused/resellable merchandise within 30 days of receiving valid documentation. Shipping fees are non-refundable. 

Customers are responsible for return shipping costs.

Exceptions / Non-Returnable Items

Gift registry purchases are not eligible for returns. The following exceptions apply: 

Certain items cannot be returned, exchanged, or canceled, including: personalized / custom-made furniture, final sale items, and products showing signs of normal wear and tear. Shipping fees are non-refundable. Additional restrictions may apply.

 

How to Start a Return

If you discover damaged merchandise, keep all contents with their original packaging (both inner and outer). Contact your sales representative immediately after delivery to initiate resolution.

For online purchases:
Please contact our customer service team promptly with detailed issue description and photos. We'll handle the rest! Approved returns will receive a prepaid return label and shipping instructions. Unsolicited returns sent without authorization cannot be accepted.

For in-store purchases/pickups:
Please contact the original store location to process your return request.

Refunds & Exchanges

We'll notify you after receiving and inspecting your return regarding approval status. Approved refunds will be processed to your original payment method within 10 business days. Note: Your bank may require additional processing time. For approved exchanges, you'll receive new tracking information via email. If you haven't received your refund 15 business days after approval, please email hdcsales@homycasa.com.